General Terms and Conditions of Business

General Terms and Conditions of Business

Last updated: July 2026

Non-binding translation

Section 1 Scope

(1) These General Terms and Conditions of Business and Use (hereinafter referred to as the “Terms”) govern the use of the einkaufszentrum.com online platform operated by reDim GmbH, Nußallee 7 F, 63450 Hanau, Germany (hereinafter referred to as the “Provider”), including all associated services and functions (hereinafter referred to as the “Platform”).

(2) The Platform is intended for the provision and publication of information about shopping centres and comparable retail and location-based communities. In addition, it enables registered Users, in particular, to manage company profiles, locations, shops, events, promotions, offers, opening hours, documents, and other digital content.

(3) These Terms apply to all natural persons, legal entities, and partnerships that use the Platform or create a User Account. The provisions concerning paid services additionally apply to Operator Accounts.

(4) Any conflicting or deviating general terms and conditions of a User shall not apply unless the Provider has expressly agreed to their application in Text Form.

(5) The contractual language is German. Where translations of these Terms are provided, the German-language version shall prevail exclusively.

Section 2 Definitions

For the purposes of these Terms, the following definitions apply:

(1) Platform

The einkaufszentrum.com online platform operated by the Provider, including all websites, applications, functions, and digital services that may be provided in the future.

(2) User

Any person or company that uses the Platform or holds a User Account.

(3) Guest Account

A free User Account for private individuals or other Users that enables the use of personal functions, in particular favourites lists, coupons, notifications, or comparable services.

(4) Operator Account

A User Account held by a company, shopping centre management company, owner, or other authorised organisation for the management of one or more shopping centres or corresponding locations.

The holder of an Operator Account is the Provider’s contractual partner.

(5) Administrator

A person appointed by the Operator who has administrative rights within an Operator Account and may manage additional Users.

Administrators act on behalf of the Operator.

(6) Editor

A person invited by the Operator or an Administrator who may be granted individual permissions for specific areas of the Platform, in particular for managing events, opening hours, shops, documents, or other Content.

Editors act on behalf of the Operator.

(7) Content

All information, texts, images, logos, graphics, flyers, documents, videos, events, promotions, offers, opening hours, contact details, and other digital content submitted or uploaded by Users.

(8) Text Form

Text Form within the meaning of these Terms corresponds to Section 126b of the German Civil Code (Bürgerliches Gesetzbuch – BGB). This includes, in particular, email or other durable forms of electronic communication.

Section 3 Services Provided by the Provider

(1) The Provider makes the Platform available as an information and management portal for shopping centres and comparable retail and location-based communities.

(2) The Platform enables, in particular:

  • the presentation of shopping centres and companies;

  • the publication and maintenance of master data;

  • the management of opening hours;

  • the presentation of shops and service providers;

  • the publication of events, promotions, and news;

  • the uploading of documents, flyers, images, logos, and other files;

  • communication with end Users through functions provided by the Platform;

  • the use of additional digital services provided by the Provider.

(3) The specific scope of functions depends on the type of User Account used and, where applicable, on the service package booked.

(4) The Provider may change, expand, or discontinue free functions at any time, provided that this does not impair any existing primary contractual obligations towards paid Operator Accounts.

(5) The Provider continuously develops the Platform. The Provider is entitled to add, modify, or discontinue functions, provided that the purpose of the contract is not materially impaired as a result.

(6) For paid Operator Accounts, the Provider guarantees an average technical availability of the Platform of 95% over the course of a calendar year.

The following shall not be considered downtime:

  • announced maintenance work;

  • security updates;

  • periods affected by force majeure;

  • failures of telecommunications or cloud service providers;

  • attacks on the IT infrastructure, including distributed denial-of-service attacks;

  • other events outside the Provider’s reasonable control.

(7) The Provider is entitled to restrict access to the Platform in whole or in part where this is necessary to ensure the security, integrity, stability, or functionality of the Platform.

Section 4 Registration and User Accounts

(1) The use of certain functions requires the registration of a User Account.

(2) The Provider distinguishes in particular between Guest Accounts and Operator Accounts.

(3) Operator Accounts may only be created by companies or organisations authorised to do so.

The Provider is entitled to request appropriate evidence of authorisation.

There is no entitlement to activation of an Operator Account.

(4) Upon completion of the registration process and activation of the relevant User Account, a User Agreement governed by these Terms is concluded between the Provider and the User.

(5) All information provided during registration must be complete, accurate, and up to date.

Changes must be updated in the User Account or communicated to the Provider without undue delay.

(6) Every User is required to keep their login credentials confidential and protect them against access by third parties.

The Provider must be informed without undue delay if misuse of a User Account is suspected.

(7) The Provider is entitled to temporarily suspend or permanently deactivate User Accounts where:

  • these Terms have been breached;

  • inaccurate information has been provided;

  • the Platform has been misused;

  • this is required by law; or

  • legitimate security interests of the Provider make such action necessary.

(8) Where Operators invite Administrators or Editors, this takes place exclusively within the Operator’s area of responsibility.

The Operator is required to assign permissions carefully and review them regularly.

The Provider is not required to monitor internal permission arrangements.

Actions taken by Administrators and Editors shall be attributed to the Operator.

(9) A User Account is generally non-transferable.

Any transfer requires the Provider’s prior consent in Text Form.

(10) Minimum Age and Minors

Registration of a Guest Account or other User Account generally requires the User to have reached the age of 16.

Users who have not yet reached the age of 18 may only create and use a User Account with the consent of their legal representatives.

Operator Accounts may only be created and managed by adult natural persons or by legal entities or organisations represented by an authorised adult.

Where there are reasonable doubts concerning a person’s age, the consent of their legal representatives, or their authority to act on behalf of an organisation, the Provider is entitled to request appropriate evidence.

There is no entitlement to activation of a User Account before the verification process has been completed.

Section 5 Free and Paid Services

(1) The Provider makes both free and paid services available.

(2) Free services may include, in particular, the registration of a Guest Account, the use of personal functions, and other services approved by the Provider.

(3) Depending on the service package selected, Operator Accounts may include paid functions. The applicable scope of services is determined by the service description valid at the time the contract is concluded or by the individually agreed offer.

(4) The Provider is entitled to change, restrict, or discontinue free services at any time, provided that this does not breach existing contractual obligations towards Users of paid services.

(5) Additional functions or extensions may be offered as optional services at any time. Their use may require the conclusion of a separate agreement or the booking of a corresponding service package.

Section 6 Conclusion, Term, and Termination of the Contract

(1) A contract for paid services is concluded by:

  • acceptance of an offer issued by the Provider;

  • confirmation of an online order;

  • activation of a paid service package; or

  • another express declaration of acceptance by the Provider in Text Form.

(2) Registration of a free User Account does not create any entitlement to paid services.

(3) Unless otherwise agreed in the relevant offer or service package, the contractual term for paid Operator Accounts is twelve months.

(4) The contract shall automatically renew for additional periods of twelve months unless terminated by either party in Text Form with three months’ notice to the end of the respective contractual term.

(5) The right to terminate the contract for good cause without notice remains unaffected.

Good cause exists in particular where the User:

  • materially breaches these Terms despite having received a warning;

  • publishes unlawful Content;

  • fails to pay amounts due despite having received a payment reminder; or

  • misuses the Platform.

(6) Free User Accounts may be terminated by either party at any time without a notice period, either in Text Form or through the functions provided for this purpose.

(7) Following termination of the contract, the Provider is entitled to delete User Accounts and all Content stored in connection with them after the expiry of any statutory retention periods, provided that no legitimate interests or legal obligations prevent deletion.

Section 7 Prices and Payment Terms

(1) The prices agreed at the time of conclusion of the contract apply to paid services.

For business customers, all stated prices are net prices and are subject to the applicable statutory value-added tax.

(2) Unless otherwise agreed, the relevant contractual term shall be invoiced in advance.

(3) Invoices are due for payment without deduction within ten business days of receipt.

(4) The Provider is entitled to adjust prices for recurring services where there is an objective reason for doing so, in particular due to increased personnel, operating, energy, hosting, licensing, or development costs.

Users shall be informed of price changes in Text Form at least six weeks before they take effect.

If the User objects to the price change within four weeks of receiving the notification, the previous price shall continue to apply until the end of the current contractual term.

If the User does not object, the price change shall be deemed accepted. The Provider shall expressly inform the User of the right to object and of the consequences of failing to object in the notification.

(5) If the User defaults on payment, the statutory provisions apply.

In addition, the Provider is entitled to temporarily restrict or suspend paid services until full payment has been received, provided that the User has previously been given reasonable notice of this consequence.

(6) The User may only set off claims that are undisputed or have been finally established by a court.

A right of retention may only be exercised where it is based on the same contractual relationship.

Section 8 Publication of Content

(1) Operators may publish and manage Content within the scope of the Platform functions available to them.

This includes, in particular:

  • company information;

  • shopping centres;

  • shops;

  • opening hours;

  • events;

  • promotions;

  • offers;

  • news;

  • images;

  • logos;

  • flyers;

  • documents;

  • videos; and

  • other digital Content.

(2) The respective User is solely responsible for all published Content.

The Provider does not guarantee that such Content is accurate, complete, or up to date.

(3) The User warrants that they hold all rights necessary for publication.

This applies in particular to copyright, trademark rights, personal rights, and other third-party intellectual property or proprietary rights.

(4) Content must not, in particular:

  • violate applicable laws;

  • infringe the rights of third parties;

  • be misleading or untrue;

  • contain malware;

  • contain or promote discriminatory content;

  • contain or promote insulting content;

  • contain or promote content harmful to minors;

  • contain or promote extremist content;

  • contain or promote content glorifying violence;

  • contain or promote pornographic content; or

  • contain or promote any other unlawful content.

(5) The Provider is entitled to block or remove Content in whole or in part or reject its publication where there are specific indications that the Content violates applicable laws or these Terms.

The Provider is not required to review all Content before publication.

(6) The Provider is entitled to technically process Content where this is necessary to provide the Platform.

Such technical processing may include, in particular:

  • resizing;

  • format conversion;

  • compression;

  • creation of preview images;

  • optimisation for mobile devices;

  • security checks; and

  • technical adjustments for different output formats and media.

Section 9 Rights of Use in Content

(1) The User remains the owner of all rights in the Content submitted or uploaded by them.

(2) By uploading or publishing Content, the User grants the Provider a non-exclusive, worldwide right to use the Content for the duration of the contractual relationship and for any subsequent period required for technical processing, insofar as this is necessary to operate the Platform.

This right of use includes, in particular, the right to:

  • store the Content;

  • reproduce the Content;

  • make the Content publicly accessible;

  • display the Content within the Platform;

  • technically process the Content;

  • create preview images;

  • adapt the Content for different devices and screen sizes;

  • display the Content in mobile applications or comparable services;

  • create backup copies of the Content; and

  • temporarily cache the Content for technical delivery.

(3) The Provider shall use Content exclusively for the provision of the contractually agreed services and for the further development and technical provision of the Platform.

Any use beyond these purposes shall only take place with the User’s separate consent or on the basis of a statutory authorisation.

(4) The User warrants that they hold all rights necessary to grant the rights described above and that no third-party rights are infringed.

(5) Following termination of the contract, the Provider’s right of use shall generally end when the Content is deleted, unless statutory retention obligations or legitimate interests prevent immediate deletion.

Section 10 Obligations of Users

(1) Users undertake to use the Platform exclusively in accordance with applicable laws and these Terms.

(2) In particular, the User is required to:

  • keep their information complete and up to date;

  • protect login credentials against access by third parties;

  • refrain from uploading malware or other harmful programs;

  • refrain from using automated access methods, bots, scraping tools, or comparable procedures without the Provider’s prior consent;

  • refrain from bypassing or interfering with the Platform’s security mechanisms;

  • refrain from publishing Content that infringes third-party rights or violates applicable law.

(3) Operators are responsible for all actions taken by their Administrators, Editors, and other invited Users.

(4) The User is required to regularly create their own backups of the Content uploaded by them.

The Provider is not required to permanently archive all Content.

(5) The User must notify the Provider without undue delay of any misuse of their User Account.

Section 11 Moderation, Suspension, and Deletion of Content

(1) In accordance with the applicable statutory provisions, in particular the German Digital Services Act (Digitale-Dienste-Gesetz – DDG), the Provider is not required to generally monitor information transmitted or stored by Users or actively investigate circumstances indicating unlawful activity.

(2) If the Provider becomes aware of unlawful Content or there are specific indications of a violation of applicable laws or these Terms, the Provider is entitled to block or remove the relevant Content without undue delay.

(3) The Provider may temporarily or permanently suspend User Accounts where:

  • these Terms have been breached;

  • unlawful Content has been published;

  • the Platform has been misused;

  • security risks exist; or

  • suspension is required by law.

(4) Where possible and reasonable, the affected User shall be informed before a permanent suspension and shall be given an opportunity to respond.

This shall not apply where immediate action is necessary for legal or security-related reasons.

(5) The Provider’s statutory rights and claims remain unaffected.

Section 12 Liability of the Provider

(1) The Provider shall be liable without limitation for damage caused intentionally or through gross negligence and for damage resulting from injury to life, body, or health.

(2) In the event of a slightly negligent breach of a material contractual obligation, the Provider’s liability shall be limited to the loss that is typical for the contract and reasonably foreseeable.

Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the User may regularly rely.

(3) In all other cases, the Provider’s liability for damage caused by slight negligence is excluded.

Liability under the German Product Liability Act and liability under mandatory statutory provisions remain unaffected.

(4) The Provider shall only be liable for data loss to the extent that the loss would not have been avoidable even if the User had carried out proper and regular data backups.

(5) The Provider shall not be liable for disruptions or failures outside its reasonable control.

These include, in particular:

  • failures of telecommunications networks;

  • failures of hosting or cloud service providers;

  • power failures;

  • cyberattacks;

  • force majeure;

  • measures imposed by public authorities; and

  • other unforeseeable events.

(6) Where the Platform contains links to or Content from third parties, the Provider assumes no responsibility for such third-party services or Content.

The respective third-party provider is solely responsible for the content, availability, and lawfulness of its services.

(7) The Provider assumes no responsibility for Content submitted or edited by Users.

Such Content constitutes third-party Content within the meaning of the applicable provisions of the German Digital Services Act.

The Provider is not required to review all Content before it is published.

As soon as the Provider becomes aware of unlawful Content or there are specific indications of unlawful Content, the Provider shall block or remove it without undue delay in accordance with the applicable statutory requirements.

(8) To the extent permitted by law, the Provider’s liability for loss of profit, indirect loss, and consequential loss is excluded unless such loss was caused intentionally or through gross negligence.

Section 13 Data Protection

(1) The Provider processes personal data exclusively in accordance with the applicable data protection laws, in particular the General Data Protection Regulation, the German Federal Data Protection Act, and any other applicable data protection provisions.

(2) The nature, scope, purposes, and legal bases of the processing of personal data are described in the Platform’s current Privacy Policy, which is available at any time on the relevant website.

(3) Where the User processes or publishes personal data relating to third parties on the Platform, the User is responsible for compliance with the applicable data protection laws.

Section 14 Use of Automated Processes and Artificial Intelligence

(1) The Provider is entitled to use automated processes and artificial intelligence systems for the provision, improvement, and further development of the Platform.

(2) This may include, in particular, functions for creating, analysing, structuring, translating, categorising, optimising, or summarising Content.

(3) Such systems shall be used exclusively for the technical support and improvement of the Platform.

(4) Where required by law, decisions producing legal effects for Users shall not be based exclusively on automated processing.

Section 15 Reference Use

(1) The Provider is entitled to use the Operator’s name, company name, and publicly available company identifiers or logos to a reasonable extent exclusively for reference purposes.

This includes, in particular, their presentation on the Provider’s website, in presentations, offers, or comparable company materials.

(2) The Operator may object to such use at any time in Text Form with effect for the future.

Following an objection, the Provider shall remove the reference within a reasonable period, unless legitimate interests or statutory obligations prevent its removal.

Section 16 Final Provisions

(1) Amendments or additions to these Terms and other notices relating to the contractual relationship must be made in Text Form unless a stricter form is required by law.

(2) If any individual provision of these Terms is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall apply in place of the invalid or unenforceable provision.

The same applies to any unintended omissions in these Terms.

(3) The laws of the Federal Republic of Germany shall apply exclusively, excluding the United Nations Convention on Contracts for the International Sale of Goods, to the extent permitted by law.

(4) If the User is a merchant, a legal entity under public law, or a special fund under public law, Hanau, Germany, shall be the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship.

(5) To the extent permitted by law, the place of performance for all obligations arising from the contractual relationship shall be the Provider’s registered office.

(6) These Terms shall apply from the date of their publication and shall replace all previous General Terms and Conditions of Business and Use relating to the einkaufszentrum.com Platform.